Support
Quick answers about the game. If yours isn’t here, write to us.
Playing
How do I play?
Tap a square of water: the wave pushes the lilies around it by one square, diagonals included. Lilies in a row push each other, banks and stones stop them. Three or more lilies of the same colour touching side by side bloom; after every bloom the current carries the lilies one square downstream. The pond is complete when every lily has bloomed.
How do stars work?
Under the pond’s title you see the taps for three stars. Finish within that number for three stars, with a few more taps for two, otherwise one. A tap that doesn’t move any lily isn’t counted.
Undo and Restart
“Undo”, bottom left, goes back one tap: it’s unlimited and free. The icon at the top left restarts the pond from the beginning. If the pond can no longer be completed, the game tells you and offers to undo or restart.
How can I see where the lilies will go?
Hold down on the water: a preview of the tap appears. Release outside the pond to cancel it. You can turn it on or off in Settings › Game › “Preview by holding down”.
How do I open the next chapter?
Complete the last pond of the chapter and collect enough stars in its ponds. If you’re a few stars short, replay ponds in fewer taps.
What are challenge ponds?
Ponds with a maximum number of taps: if you run out before winning, the attempt is lost and you can try again. You can also skip them.
Help and dew
How does help work?
Tap “Help”: “Next tap” shows the next tap of the solution on the pond; “Full solution” plays the whole solution from the start. Both cost dew, except the first solution of the first chapter, which is a gift.
Why isn’t the full solution available?
It unlocks after a couple of real attempts at the pond, or once you’ve completed it. Remember that the solution starts over: the current attempt is lost and a pond solved this way gives no stars and no more dew.
How do I get dew?
By playing: completing ponds and chapters, discovering secret ponds and with the pond of the day. When you run out of drops, the morning dew arrives for free. You can also watch an optional video from the Dew menu (tap the dew counter on the home screen) or from “Help › Get dew”.
Videos, ads and purchases
Automatic ads and optional videos: what’s the difference?
Automatic ads appear now and then at the end of a new pond. Optional videos only play when you choose them, to receive dew. “No ads” removes the former; the latter stay, always optional.
The video isn’t available
This can happen with no connection, when there are no videos to show at that moment, or if the privacy choice at start-up hasn’t been completed yet. Check your connection and try again later: dew is only given once the video has finished.
I’ve reached the video limit
Videos for dew have a limit within 24 hours. The count frees up on its own as time passes; meanwhile you can collect dew by playing.
How do I buy “No ads”?
Open the Dew menu by tapping the dew counter on the home screen and choose “No ads”. Payment is handled by the App Store or Google Play at the price shown by the store.
How do I restore a purchase?
On a new device or after reinstalling, open the Dew menu and tap “Restore purchases”, using the same Apple or Google account you bought with.
Refunds
Payments are handled by Apple and Google: refund requests go through their customer service (reportaproblem.apple.com for Apple, your Google Play order history for Android).
Privacy, settings and progress
How do I change my ad choices?
Where the law requires it, the game asks for consent for ads at first launch; you can change it in Settings › Privacy › “Privacy choices”. The row opens where Google requires this choice, that is in the European Economic Area and the United Kingdom; elsewhere it shows “—”. On iPhone, permission to track is a separate choice, which you can change in iOS Settings › Privacy & Security › Tracking.
Where is my progress saved?
Only on the device: there are no accounts or online saves. Progress doesn’t move from one phone to another and is deleted if you uninstall the game.
Language, sound and motion
In Settings you’ll find language, music, sounds and vibration, as well as “Reduced motion”, “Colour-blind symbols”, “Show the stars while playing” and “Game tips” to see the explanations again.

Having a problem?
Write to us at support@lilywake.app. To help you faster, please include:
- your device and system (for example iPhone 15, iOS 18);
- the game version, shown on the app’s store page;
- what happened, in which pond, and a screenshot if possible.
We reply in English and Italian.

